Terms & Condition

About Us

Smart Cellular is a trading name of Smart Cherry Mobiles Ltd -

Registered Company Address:
Smart Cellular, Eliot Park
Innovation Centre,
4 Barling Way, Nuneaton, CV10 7RH
Company Reg Number: 09036738
VAT number: 194849450

General

We reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on the website and it is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.

Selling A Device

All Trade-In items which are valued over the sum of £450, you will be required to provide ID. This can be in the form of a passport, drivers’ licence etc in order to authenticate the order.

All Trade in items which are new and sealed, you will be required to share proof the item is not on any existing contracts. You will also be required to provide proof of ownership; this can be in the form of a receipt from the supplier.

We do not accept any items which have been purchased from a Market Place (examples of this include Facebook Market, Amazon, eBay etc.)

There is a limitation of a maximum 3 units you per household per year. You will be required to provide proof of ownership of the item(s) being sold.

If you wish to sell more than 3 items to Smart Cellular, you are required to open a Business Account.
Please download the (business account form), fill all required details and attach this on an email to sell@smartcellular.co.uk.

Business / Grading

All Trade-In items must meet our grading criteria. We will not accept any device which is below a battery capacity of 80%. Please carefully read the grading system before you send your device.

All Trade-In items must power on, be fully functional, free from any personal damage/liquid damage. Face ID, Touch ID, Home button should all function properly.

All Trade-In items must be a UK model with original software, this means there have been no modifications such as Jail Broken or rooted.

Our grading system is as follow:

Pristine

Select Pristine if your phone has:

• Phone comes with the original box in new condition matching the device IMEI and details.

• Phone comes with all accessories which must be unused/unopened.

• The handset itself must be flawless and must not contain any scratches, spot damage, discolouration, dents or have any visible marks.

• The handset can’t be used or activated/never charged or connected to iTunes.

• The phone must have ONLY OEM factory parts and must not have any replacements/refurbished parts.

• Free from Finance, you must not be paying for the handset as part of your monthly contract, or the handset cannot be the property of a company you work with.

• If your device does not meet our requirements, we will notify you of this and will provide you with an alternative price which you are free to accept or decline.

Excellent

Select Excellent if your phone has:

• Phone must be fully functional with no issues to software or hardware i.e., no ghost touch/screen defects.

• The phone functions must all work properly and must turn on and off with no issues.

• All features of device must be functional such as Touch ID, Face ID and any other product specific function to allow full enjoyment of phone.

• All parts must be OEM and must be working correctly i.e., Wi-Fi, Camera, Microphone etc. - Battery must be OEM and must be above 80%.

• The device can have no more than 1-3 light signs of use on a SINGLE area. i.e., cannot have multiple areas around the device with 1-3 light marks. Must be secluded to one space/area.

• The device can have no more than 1-3 light signs of use on a SINGLE area. i.e., cannot have multiple areas around the device with 1-3 light marks. Must be secluded to one space/area.

• Phone must be suitably repaired/refurbed using only OEM parts and not high-quality replicas to guarantee authenticity and quality.

• No error messages can be present i.e., "unable to verify the device has a genuine Apple battery/screen" notification.

Good

Select Good if your phone has:

• Everything working as it should

• No major damage (i.e., water damage, chips or cracks to the screen or phone)

• No heavy wear and tear, such as scuffs, dents, and deep scratches

• No cracked glass, screen, or pixel damage

• No screen burns

• Fully working system software

• Touch, Face ID, NFC work (If applicable)

• No pass code, iCloud lock, google account locked or any other account locked

If your device does not meet our requirements, we will notify you of this and will provide you with an alternative price which you are free to accept or decline.

Pricing

Our selling prices are subject to change at any given time without notice.

Once you have placed an order to sell your device to Smart Cellular, the quoted price is guaranteed for 14 days from the date the order has been placed, weekends included.

If a device is not sent within the 14 days, the order will expire. You are required to complete the form and place an order to sell again.

Discount

Discount Codes can only be used once per customer, this cannot be used in conjunction with any other promotional offers, are not transferable and remain our property. There is no cash alternative.

Payments

We offer two forms of payment methods. You can either chose to have a bank transfer or a PayPal payment.

Once the device has arrived at our office, we offer a same day guarantee for payment if the device has met our grading criteria. A payment will be processed into your chosen payment method within the same day.

You will be informed of this via email and can also check updates on your Sell Account.

If the handset requires further assessment to determine a final price, this can take a further working day.

(Please note we are open Monday to Friday, excluding public holidays.)

Sending An Item

Please note, we no longer provide Sale Packs. You are required to arrange your own means of sending items to Smart Cellular. We will only refund the postage fee if the item has been processed/accepted, this will be up to a maximum of £8.50 once proof of receipt is provided.  

Please return it to the following address:
Smart Cellular, Eliot Park Innovation Centre,
4 Barling Way,
Nuneaton, CV10 7RH

Please Note: You are responsible for keeping a note of your receipt from the Post Office which will have the tracking number when sending a device. Smart Cellular will not be held liable if you lose or are unable to locate a tracking number.

Postage & Packing

It is advisable that you send any high-value units via registered special delivery post to ensure successful delivery. Also, keep the receipt and tracking number for future reference.

For each package, you send in it is your responsibility to:
Ensure it is adequately insured for loss in transit, and
Ensure that it is adequately physically protected.
SmartCellular cannot be held liable for any loss sustained due to inadequate packaging during transit.

Claims:
If your tracking number does not update, you will need to open a claim with Royal Mail after 10 working days.

Rejecting An item / Service

Smart Cellular reserves the right the reject any item which does not meet our Trade-In criteria. You will be notified via email and will require to respond with the full and correct address to the item is to be returned to.

Smart Cellular reserves the right to refuse a device being sold. If we suspect any suspicious activities with orders placed, we will cancel the order and refuse any future orders.

If your device does not meet our grading criteria, we will have this rejected. You will need to email us the full and correct address as we will have the item shipped back to you.

Please note, you are required to pay for the postage when the item is being sent back. This includes if the item has been rejected by Smart Cellular. 

Uploading Images

Although we do not require a customer to send images of their handset to us, we highly recommend you take images of the item for your own records.

You will need to take images of the device showing the date and IMEI number.

Lost or Stolen Devices

Selling device which does not belong to you may amount to a criminal offence.

We will check the IMEI/Serial number of all mobile phones received on a database of lost and stolen property records to ensure no lost or stolen items are purchased.

If you have received a payment from Smart Cellular for a device which we later find out there is an issue in relation to ownership, you agree to reimburse the payment in full within 3 working days. The 3 business days will be from the date we send a written request. Any payment which is pending, an investigation will start by Smart Cellular, and we will involve any law enforcements.

You agree to co-operate with us in resolving any issues if we are to become aware of any issues relating to the ownership of the mobile. You agree that you are aware the Police or any other law enforcement authorities may contact you in relation to this.

We may be required to provide seller details to the Police or any authorised bodies when investigating a crime. By entering this contract, you agree to Smart Cellular disclosing any data to the Polic or any other bodies for the purpose of investigating a crime.

Please note: any others we may find to have been stolen will remain in our possession throughout the investigation process. If it is found to be lost or stolen, we will give the device to the Police or dispose of this ourselves.

By placing an order with Smart Cellular, you agree you have read the Terms and Conditions and have agreed to this.