We will only use your data to give you the best experience.
We’ll protect your data like it’s our own.
You decide what and how you hear from us.
Your info is 100% secure with us, if we don’t need it, we’ll delete it.
We will only ask for the information we need.
We use your information in several different ways — what we do depends on the information. Please see below what information you will need to provide us and what we use it for.
Name and address - So we can deliver your purchases to you
Phone number - We send you delivery service messages by text updates
Email - We contact you to send you information about your order and any other questions you may have
Take payment and give refunds - We receive your payment and issue your refunds.
Fraud prevention and detection - To prevent and detect fraud against either you or Smart Cellular
What you’ve said to us — for example, over the phone, on Live Chat, or on Email.
Provide customer service and support- We’ve got to do this to perform our contract with you
Train our staff- So that, when you contact us, you get the best possible customer service
What you’ve bought and what you’ve stored in your basket for another time
Sell you things - To ensure you are getting you what you want
Provide customer service and support, and handle returns - To ensure you have the best buying experience
Finding out what you, and other customers, like- To ensure we are giving you what you want, and to stay ahead of the competition
Information you give us when you browse our site including your IP address and device type and your location data.
Improve our website and set default options for you (such as language and currency)- To give you the best possible shopping experience
Protect our website - To prevent and detect fraud against either you or Smart Cellular and to meet our legal obligations about looking after your data
You don’t have to give us any of this personal information but if you don’t, you may not be able to buy from the site, and you are unlikely to receive our outstanding customer experience. We also anonymise and combine personal information and use it for purposes such as testing our IT systems, research, data analysis, improving our site and services.
We do not, and will not, sell any of your personal data to any third party – including your name, address, email address or credit card information. We want to earn and maintain your trust, and we believe this is essential in order do that. We may give information about you to the following companies and organisations who may use it for the same purposes as set out above:
(a) to other companies in the Group.
(b) to employees and agents of the Group and other approved third parties to administer any accounts, products and services provided to you by the Group now or in the future.
(c) to anyone to whom we transfer our rights and duties under our agreement with you.
(d) if we have a duty to do so or if the law allows us to do so
We’ll only hold on to your information for as long as you are a customer after three years we will delete your information from our systems. If you no longer wish to be a customer, you can also contact our Customer Care team and request to delete all the information we have on you. If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms & Conditions, we may also keep hold of some of your information as required, even after you have closed your account, or it is no longer needed to provide the services to you.
We offer secure web pages to collect certain kinds of user information and we store certain kinds of data in encrypted form. We follow reasonable technical and management practices to help protect the confidentiality, security and integrity of data stored on our system. While no computer system is completely secure, we believe the measures implemented by our Site reduce the likelihood of security problems to a level appropriate to the type of data involved.
You have a lot of rights in regard to your personal information:
If you want to exercise your rights, have a complaint, or just have questions, please contact us.
We may change this page from time to time, to reflect how we are processing your data.
If we make significant changes, we will make that clear on the website or other Smart Cellular services, or by some other means of contact such as email, so that you are able to review the changes before you continue to use Smart Cellular.
We always want to hear from our customers (especially if you feel we’ve let you down or could do better).
please don’t hesitate to contact our Customer Care team, who will be happy to answer any questions you may have.
You can contact our privacy team by dropping us a line at firstname.lastname@example.org else through Customer Care Live Chat via the Smart Cellular website. Or if you’d like to, you can write to us at:
Eliot Park Innovation Centre,
4 Barling Way, Nuneaton,
In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.