Terms & Conditions
For Smartcellular.co.uk

Royal Mail

What Is Royal Mail's Parcel Collect?

About Royal Mail Parcel Collect

Parcel Collect is Royal Mail’s new collection service that can be booked online. Royal Mail will send a mail carrier to your address to collect your device. This is a quick and cost effective way to get your phone collected without the need for you to go to your local post office.

How does it work?

When placing your order to sell your device, SmartCellular will give you
two postage options for you to choose from:

Both of these options will provide you with a postage-paid return label. The label will either be sent to your address with a return’s pack or via a link in an email confirmation that will direct you to the Royal Mail’s Parcel Collect website to generate the postage label for your order.

Return’s Pack

If you have requested a Return’s Pack to be sent to your address, you’ll need to wait until it arrives with the label, then you’ll be able to book your collection with Royal Mail.

This label will have its unique tracking reference which is the main requirement to book a collection through Royal Mail’s Parcel Collect service.

*Please note: Pre-paid labels via Royal Mail Tracked 24 Hr Returns, all goods are insured Up to £100.

Booking your Royal Mail Collection

Once you have received the postage label from SmartCellular or you have generated
it yourself, follow these steps to book your collection with Royal Mail:


Go to Royal Mail’s website and click on Book A Collection

Visit Royal Mail Website

On the collection form enter the 13-character tracking number from the postage label provided or generated by SmartCellular and select Large Letter in the Item Weight field. Click Continue


Fill in the form with your name and the address of where the collection will be collected from. Click Continue


Pick a date for your collection and click Add to Basket

The last bit!

After you’ve booked the collection, you need to prepare your device for sale (take a look at our guide here), put your device in the pack we sent you or the one you’ve purchased yourself and affix the printed pre-paid postage label onto the package.

Then, when the mail carrier arrives at your address, all you will need to do is give them your parcel, and they will do the rest!

Can I book Royal Mail Special Delivery instead?

We recommend posting high value devices to SmartCellular via Royal Mail Special Delivery (or any alternative tracked service) as this keeps your parcel fully insured.

You can purchase the Special Delivery postage online from Royal Mail and follow the same steps we discussed above. Just make sure to use the tracking reference from the Special Delivery label you’ve purchased to book your collection.