Here at Smart Cellular we aim to give you the best possible buying experience. Should you wish to contact our fully trained and friendly staff, they are happy to help! Whatever your inquiry might be they will do their best to help you.
Please see the options below:
Sales and Customer Service inquiries
Monday to Friday: 09:00 am to 05:00 pm
Write to us:
1 Dock Road, Waterfront studios, London, E16 1AH
Shopping with us is now even easier. Choose a payment method that suits you, including PayPal, VISA or Mastercard or you can now also spread the cost with Klarna and Pay in 3 with no fees!
Delivery is free on each and every order. We will dispatch your order with our courier within 24 hours of payment by Royal Mail (tracked)
Should you have any queries regarding your order, this should be made to SmartCellular within 30 calendar days after your order/dispatch.
We understand that there may be a time you need to return a product to us. We set out below your legal right to return the item to us together with information about our separate "Satisfaction Guarantee":
We offer a 30-day money-back policy on all of our products.
All goods must be in their original condition, unused and in a resalable condition, including all packaging and accessories and a valid proof of purchase.
Upon receipt of your order there will be a pre-paid returns label, returns card and a warranty card. Please keep these as these are crucial if you need to return the product.
SmartCellular does reserve the right to inspect returned goods at our office, prior to a repair, replacement or refund is completed.
Refunds take up to 10 working days to be processed. This will be processed to your original payment method.
Returns are usually resolved within 48 hours however we cannot guarantee this.
By placing an order with SmartCellular the Customer agrees to data relating to the transaction being retained and processed by SmartCellular in accordance with the Data Protection Act or any statutory modification thereof.
The data so retained will be used by SmartCellular for the purpose of accounting and marketing and will not be disclosed to any third party without the previous consent in writing of the Customer.
SmartCellular subscribes to the data protection principles as laid down by the Information Commissioner and all data is held securely. The Customer may, by writing to the Customer Service Department of SmartCellular, request that all data relating to them be deleted from its records.
Customers may also, in accordance with the provisions of the Data Protection Act, obtain copies of such data that is held in respect of them by SmartCellular.